Profile: Our Philosophy

At the center of The Memorial Experience is a philosophy of values and behaviors that make it possible for us to reach toward our greatest goal:  to be number one in the nation in customer satisfaction. This goal, of course, goes hand-in-hand with the Mission and Vision that drive our organization forward each and every day.      

· PILLARS OF EXCELLENCE 
All employees function together as one team to reach shared goals. No matter what our job responsibility, each one of us is just as important as the next in meeting the seven pillars of excellence as established by our healthcare system:
                  

Safety  • Quality  •  Service  •  People  • Finance  •  Growth  • Community

· MISSION 

The Memorial Healthcare System provides safe, quality, cost-effective, patient- and family-centered care regardless of one's ability to pay, with the goal of improving the health of the community it serves.

· VISION 

The Memorial Healthcare System will improve the health of the community by becoming a world-class model of safety, quality, service and efficiency. Working at Memorial Healthcare System also means embracing four Core Values and Seven Pillars of Excellence. These are the components of individual, team and organizational success that combine to create The Memorial Experience

· VALUES

Our core values include (1) Community Commitment, (2) Quality and Excellence, (3) Integrity and Respect and (4) Teamwork and Organizational Viability.