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Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
REPORTS TO: Housekeeping Manager/Director
Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Job involves working:
•under variable temperature conditions (or extreme heat or cold).
•under variable noise levels.
•around fumes and/or odor hazards.
•around dust and/or mite hazards.
Internal:Executive Housekeeper, Assistant Manager, Floor Managers, House Person, Linen/Laundry Staff, Rooms Control, Engineering.
1.Fluency in English both verbal and non-verbal.
•perform job functions with attention to detail, speed and accuracy.
•prioritize and organize.
•be a clear thinker, remaining calm and resolving problems using good judgment.
•follow directions thoroughly.
•understand guest’s service needs.
•work cohesively with co-workers as part of a team.
•work with minimal supervision.
•maintain confidentiality of guest information and pertinent hotel data.
1.High school graduate.
2.Fluency in second language, preferably Spanish.
3.Previous training in guest relations.
4.Previous experience in hospitality industry, preferably Housekeeping in an ultra luxury market.
5.2 years prior experience in cleaning hotel guest rooms.
6.Knowledge of proper chemical handling.
1. Exert physical effort in transporting ___10__ (____pounds) to __50___.
2. Endure various physical movements throughout the work areas.
3. Reach 8’ inches/feet.
4. Satisfactorily communicate with guests, management and co-workers to their understanding.
ESSENTIAL JOB FUNCTIONS
1.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4.Maintain positive guest relations at all times.
5.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
6.Resolve guest complaints, ensuring guest satisfaction.
7.Monitor and maintain cleanliness, sanitation and organization of assigned work areas
8.Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
9.Clean guest rooms by category priority.
10.Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
11.Service assigned guest rooms.
12.Empty trash containers and ashtrays.
13.Remove all dirty terry and replace with clean par to designated layout.
14.Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
15.Replace facial, toilet tissue and bathroom amenities in correct amount and location.
16.Inspect condition of bathrobes and replace soiled/damaged ones.
17.Remove dirty bed linen, make up bed with clean linen, and separate damaged ones.
18.Replace laundry bags and slips.
19.Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
20.Dust and polish all furniture.