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Dependency Case Management Field Trainer


Posted: 11/13/2019
Job Reference #: 4765
Keywords: health

Job Description

  • Job LocationsUS-FL-Remote | US-FL-Orlando
    Job ID
    # of Openings
    Quality Improvement
    Regular Full-Time
  • Overview

    CHS: Reshaping the future for children from Children's Home Society Florida on Vimeo.

    Do you have what it takes to reshape the future for children?

    Do you believe in empowering children and families to realize their full potential?

    Are you ready for a meaningful career that impact lives for generations?

    Then Children's Home Society of Florida is for you!

    As a Dependency Case Management Field Trainer, you will participate in the design, development, implementation and coordination of post pre-service training for dependency case managers, supervisors, and managers under the direction of the Senior Director of Quality and Practice. You will provide field-based training and coaching support for dependency programs and assures that all staff complete required training according to regulations (licensing, COA and contract). Overall, the DCM Field Trainer contributes to the CHS high performance culture by exhibiting our values and providing quality results that keep CHS as the premier provider of child, family and behavioral health support services.


    • Uplifting mission-driven work culture
    • Growth and professional development opportunities
    • Great benefits package, including generous paid time off and holidays
    • Opportunity to make a positive difference in children and families within your own community!



    Ensures consistent implementation of CHS approved, evidence-based, best practice child welfare program models statewide:

    • Keep abreast of changes and trends in the Florida Child Welfare System.
    • Research best practice models in child welfare.
    • Support delivery of training for all DCM approved program models.
    • Assist with development and implementation of program-improvement training plans based on deficiencies identified in internal and external monitoring and evaluations.
    • Act as resource and clearinghouse for collection and coordination of staff training data and literature.
    • Consult with CHS regional leaders to implement science-based, best practice program models and training programs.
    • Participate in training and quality solution groups and committees to assist with implementation of new initiatives relating to the training and transfer-of-learning needs of dependency team members.

    Coordinates training needs of CHS DCM team members

    • Provide targeted learning activities to DCM team members, including supervisors, including demonstrating, teaching, modeling, and providing individualized coaching through the use of real case exercises, as well as feedback, to help apply and develop skill building.
    • Conduct small group discussion sessions around core skills and values.
    • Provide individual attention for specific skill/knowledge areas identified by the supervisor.
    • Conduct training and coaching for identified CHS team members and teams.
    • Develop, design, and prepare curricula and training plans.
    • Maintain calendar and registration for employee trainings in the Learning Management System (LMS).
    • Prepare for training events by completing activities including but not limited to securing guest speakers, reserving training space, sending calendars and invitations, and tracking registration on the LMS.
    • Provide regular reports on activities, hours and staff served.
    • Communicate with lead agency representatives and CHS Region/program leadership on a consistent basis in order to identify areas of concern to address these in a timely effective manner.

    Support child welfare supervisors in their roles as managers, teachers, trainers and educators

    • Teach skills and knowledge necessary to support team members working with complex family dynamics and conditions.
    • Follow up with new supervisors after training to encourage and incorporate learned information into daily practice.
    • Encourage team members to develop a supervisory relationship that supports the supervisor as a coach and educator.
    • Provide quarterly training compliance and completion reports as maintained on the LMS and encourage timely documentation of training completions by program team members.
    • Contribute to an engaging, positive work environment.
    • Participate actively in departmental meetings, training and education, as well as the quality management process.
    • Comply with CHS policies, procedures, and code of conduct, contracts and other legal obligations.
    • Assist with training other team members and providing back up when necessary.
    • Pick up projects on the fly; perform other duties as assigned from time to time.
    • Demonstrate the CHS Common Bond Values in the performance of all job duties.



    • Knowledge of:
      • Theories of adult learning and application to professional development
      • Child welfare program models and program management
      • Principles and practices of coaching and supervision
    • Skills and proficiency in:
      • Relationship building, interpersonal, individual and group motivation
      • Planning, project management, organization and time management
      • Oral and written communication, including presentation and platform
      • Collaboration and teamwork, consulting and facilitation, coaching and mentoring
      • Computer-based information systems and software, including Word, Excel, PowerPoint, and Outlook
    • Ability to:
      • Stimulate and facilitate individuals and groups in the learning process
      • Build and cultivate relationships and networks, inside and outside the organization
      • Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
      • Perform under strong demands in fast-paced, diverse, sometimes ambiguous environment
      • Maintain professional boundaries and handle confidential information appropriately
      • Handle highly stressful and sensitive situations in a professional manner
      • Perform at a high level of autonomy, with general supervision
      • Meet critical deadlines, while maintaining attention to detail, accuracy and quality
      • Commit to providing high customer satisfaction with positive service delivery results
      • Solve varied problems and document results using sound judgment
      • Conduct research, assemble and analyze data to prepare documents and draw valid conclusions
      • Build broad base of support among key decision-makers, influencers, stakeholders and constituencies
      • Demonstrate the behaviors of the CHS Common Bond Values


    • Bachelor’s degree in Social Work, Psychology or related degree from an accredited university, required
    • Master’s degree in Social Work or related degree from an accredited university, preferred
    • Current or previous Florida Child Welfare Certification (Case Management, Licensing, or Investigations), preferred
    • Equivalent combination of education and experience may be considered
    • Five years experience in human services field with 2 years in a supervisory position in a child welfare agency
    • Demonstrated experience developing and facilitating training curriculum and meetings