Cushman & Wakefield, inc.

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Account Director

at Cushman & Wakefield, inc.

Posted: 1/5/2020
Job Status: Full Time
Job Reference #: R80584

Job Description

Job Title

Account Director

Job Description Summary

The Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region.

The Account Director is responsible for $2MM - $5MM revenue while leading one or more client accounts within Global Occupier Services (GOS) across one or more of the service lines below:
1.Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2.Project & Development Services
3.Transaction Management
4.Portfolio Administration
5.Workplace and Portfolio Strategy

This position provides leadership and management across all aspects of the accounts including, but not limited to:
1.Service Delivery Standards Excellence
2.Client Experience & Relationship Management
3.Talent Management and Team Development
4.Financial Performance (including P&L, contract expansion / renewals etc.)
5.Expanding Share of Wallet
6.Account Risk Management

Job Description

Essential functions and responsibilities

  • Manage the financial and contract performance outcome of one or more account teams.
  • Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives
  • Establish and implement the overall vision, strategy and performance metrics to the applicable service lines
  • Develop and maintain strong client relationships
  • Implement and manage account governance process
  • Provide disciplined contract management to meet superior delivery of all contract deliverables
  • Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
  • Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities  
  • Oversee risk mitigation and dispute resolution for client and C&W
  • Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
  • Attract and maintain top talent and provide on-going mentoring to team for superior performance
  • Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
  • Responsible for revenue generation, account P&L management, profitability and overall financial performance   
  • Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
  • Ensure quantitative and qualitative analytics and evidenced-based decision making

Key Competencies

Leadership Customer, Relationship Management, Technical Skills, Organization Design & Management Skills, Communication (oral and written), Financial Management, Matrix Organization / Business Partner Skills, Presentation Skills and Business Acumen

Important education 

  • Bachelor’s degree required
  • Master’s degree or MBA preferred

Important experience

  • Minimum of 10 years at Senior Management level or other similar capacity
  • Experience in directly leading and managing multi-discipline teams
  • Client, P&L and contract management experience
  • Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting


additional eligibility qualifications

  • Ability to develop positive working relationships with agencies, local government officials, and business community members
  • Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
  • Skilled in financial analysis and knowledge of financial concepts
  • Ability to comprehend, analyze and interpret complex business documents
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 51,000 employees in 400 offices and 70 countries. In 2018, the firm had revenue of $8.2 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services. To learn more, visit or follow @CushWake on Twitter.

For US Applicants:

Cushman & Wakefield is an equal opportunity / affirmative action employer. All individuals regardless of their race, color, religion, sex, national origin, sexual orientation, gender identity, disability,  protected veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.We hire the most talented professionals and invest in superior resources and technologies. The talent of our extraordinary people and the culture and business approach we foster, coupled with the exceptional, creative services we provide and the results we deliver worldwide for owners, occupiers, and investors are what distinguishes Cushman & Wakefield.

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA) 

Pay Transparency Nondiscrimination Provision

Cushman & Wakefield is an E-Verify employer.  E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.  Please click on the following links for more information:

This Organization Participates in E-Verify

English & Spanish

Right to Work



In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call 1-888-365-5406 or email

Posted 30+ Days Ago

Full time