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Patient Service Representative- Self-Pay

at Acclara

Posted: 12/29/2019
Job Reference #: 374
Keywords: patient

Job Description

Location:
Oakland Park, Florida

Job Code:
374

# of Openings:
3

The Patient Service Representative is responsible for collecting unpaid balances on delinquent medical accounts to ensure complete resolution of the account in an efficient manner as possible.  Under the supervision of the department manager, the  Patient Service Representative will  work with guarantors by offering suggestions for establishing payment plans.  The  Patient Service Representative will  also perform skip tracing or follow up with insurance companies if appropriate.  The  Patient Service Representative will  utilize excellent customer service and communication skills to proactively seek all avenues to collect outstanding debts, following established guidelines and procedures. 

EDUCATION & WORK EXPERIENCE:

A High School diploma or equivalent is required.  A minimum of two years of previous work experience as a patient billing or self-pay in a medical office setting is required. Applicant must have full understanding and working knowledge of FDCPA and state laws regarding collection. Applicants must have knowledge of current medical billing software systems and online collection interfaces.  Must have well-developed interpersonal skills.

REQUIRED JOB KNOWLEDGE SKILLS:

Able to obtain necessary information for account resolution.

Excellent verbal and written communication skills

Reliable attendance record

Knowledge of EOBs, CPT & ICD-9 codes, HCFAs, UB04s, HCPCS, DRGs and

   Authorizations / referrals

Good problem solving skills

Ability to learn / stay abreast of relevant policies

Computer literate / able to use basic functions of a computer

Ability to type a minimum of 30 wpm

Detail oriented and well organized

Outstanding listening skills

Ability to perform under pressure in a calm manner

Basic math skills

High degree of accuracy

Positive attitude

Flexible

Team player

CORE RESPONSIBILITIES & JOB FUNCTIONS:

Core responsibilities include but are not limited to the items listed below:

• Treat patients with respect and courtesy

• Utilize skip tracing techniques to locate patients and assets

• Review, Interpret Patient Statements, Balance and Client Contractual Terms/Agreements

• Obtain Supporting Documentation Regarding Patient/Client Follow-up Efforts

• Identify Contractual & Administrative Adjustments

• Outbound Call Dialing

WORK ENVIRONMENT:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment:  The noise level in the work environment is usually moderate

WORK ENVIRONMENT:


  • Physical demands:  While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment:  The noise level in the work environment is usually moderate


WORK ENVIRONMENT:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.  Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment:  The noise level in the work environment is usually moderate

Having trouble applying? Email us at: humanresources@acclara.com