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Customer Experience Analyst: Summer 2020
at Syniverse Technologies
Syniverse is looking for enthusiastic interns to join our organization for the summer season. Syniverse is a global organization that sits at the center of the mobile ecosystem, where it connects 7 billion mobile devices and enables businesses to securely connect, communicate, and transact with their customers to drive growth in the age of digital transformation. We accomplish this by processing billions of transactions every day and settling approximately $15 billion annually for mobile service providers. For 30 years, Syniverse has been simplifying complexity to deliver the promise of mobility – a simple, interoperable experience, anytime, anywhere.
Our competitive intern program is a robust experience that offers you exposure to the business world through a meaningful work experience. As an intern you will support a critical function of the organization and aid them in driving our current strategy. You will be tasked with a project or problem statement to tackle during your time. At the end of your internship journey, you will have the opportunity to present your findings or solutions to your team and various leaders within the organization. You will also have the opportunity to learn more about other areas of the business through various company activities.
Location: Tampa, FL
Duration: 12 to 15 weeks paid with a possible stipend for housing depending on relocation distance.
Hours: 40/hrs a week for the duration of the program
GENERAL JOB REQUIREMENTS FOR ALL INTERNSHIPS:
- Working toward a Bachelor’s or Master’s degree in one of the following areas: Computer Science, Business Administration, Marketing, Cyber Security, Information Technology, Accounting, or related business/STEM field
- Interest in working in the Technology/Telecommunications Industry
- Strong organizational skills
- Working knowledge of Microsoft Office
- Experience working in a team environment
- Excellent verbal and written communication
- Comfortable in a fast paced, evolving environment
Additional job description
Review the current tools and processes used to support customer interaction and impacting the customer experience. Bring a fresh perspective and recommend solutions for new tool sets, enhancements to current processes, new ways of working, etc. based on new methodologies.
Syniverse is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are exchanged. We have always led companies to reimagine the boundaries of possibility. Today we’re delivering on opportunities with the power to change the world. www.syniverse.com